okbazi Privacy Policy —
Your information is safe with us
okbazi treats every user's personal information with the highest priority. Read this policy to learn in detail how we collect, use, and protect your information.
Table of Contents
Introduction
okbazi is a trusted online gaming platform in Bangladesh that places the highest priority on user privacy. This Privacy Policy ("Policy") describes how okbazi collects, processes, stores, and protects your personal information while you use our platform.
By using this website (okbazi.cam), you are considered to have fully read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy works alongside our Terms and Conditions and both documents should be read together. okbazi reserves the right to update this Policy from time to time.
What Information We Collect
okbazi may collect the following categories of information to provide you with the best service:
2.1 Information You Provide Directly
- Name, date of birth, and national ID or passport details (for age verification)
- Email address and mobile phone number
- Financial transaction details: bKash, Nagad, Rocket numbers and transaction details
- Username and password provided during registration and login
- Information provided when requesting support via live chat or email
- Your preferences, settings, and account profile information
2.2 Information Collected Automatically
- IP address, device type, operating system, and browser information
- Login time, time spent on site, and logs of pages visited
- Gaming history, bets placed, and win/loss records
- Geolocation data (country level only, not precise location)
- Referral source and device identifiers
2.3 Information Received from Third Parties
- Transaction verification confirmations from payment processors
- Information from fraud prevention and identity verification services
How We Use Your Information
okbazi uses collected information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To enable gaming, betting, and other platform features.
- Financial Transactions: To process deposits and withdrawals and ensure transaction security.
- Customer Support: To resolve issues via live chat and email.
- Security and Fraud Prevention: To prevent unauthorized access, money laundering, and fraud.
- Age Verification: To prevent access by those under 21 years of age.
- Responsible Gaming: To identify excessive gaming patterns and take necessary action.
- Platform Improvement: To improve service quality and user experience.
- Promotional Communications: To send notifications about bonuses and offers with your consent.
- Legal Obligations: To meet applicable laws and regulatory requirements.
okbazi will never sell or rent your information to third parties beyond the purposes stated above.
Cookies and Tracking Technologies
okbazi uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help the website remember your preferences.
Types of cookies we use:
- Essential Cookies: Essential for the core functionality of the platform — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: To understand how users interact with the site.
- Security Cookies: To detect and prevent fraudulent activity.
You can manage cookies by changing your browser settings. However, disabling certain cookies may limit platform functionality and affect your login experience.
Data Storage and Security
okbazi has implemented industry-standard technical and administrative measures to ensure the security of your personal information:
- SSL/TLS Encryption: All data transferred between you and our servers is encrypted.
- Data Encryption: Sensitive information, particularly passwords and financial data, is stored using strong encryption methods.
- Access Controls: Only authorized personnel can access the information they need.
- Secure Servers: Our servers operate in a protected environment and undergo regular security reviews.
- Regular Audits: Regular internal and external security audits are conducted to ensure the effectiveness of security measures.
- Two-Factor Authentication: Two-factor authentication is available for additional account security.
While we apply the highest security measures, no one can guarantee complete security when transferring information over the internet. We therefore ask that you keep your account password secure and not share it with anyone.
Sharing Information with Third Parties
okbazi does not sell your personal information. However, for operational purposes, information may be shared with trusted third parties in the following situations:
- Payment Processors: The necessary information is sent to complete transactions via bKash, Nagad, and Rocket.
- Game Software Providers: The minimum information necessary for game operation, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Identity Verification Agencies: To confirm identity as part of the KYC process.
- Fraud Prevention Services: To ensure the security of accounts and transactions.
- Legal Authorities: In response to valid requests from courts or regulatory bodies in accordance with applicable laws in Bangladesh.
- Business Transfers: In the event of a merger, acquisition, or asset sale, however the new party will also be bound to comply with this Privacy Policy.
Third-party service providers may use your information only for specified purposes and in accordance with our instructions.
Your Rights
As an okbazi user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances you may request deletion of your information, however complete deletion may not be possible where legal obligations exist.
- Right to Object to Processing: The option to opt out of marketing communications is always available.
- Right to Data Portability: You may request your information in a common, machine-readable format.
- Right to Close Account: You may request to close your account at any time.
To exercise any of the above rights, please contact our support team via live chat or email. We will review your request in a timely manner.
Privacy of Minors
okbazi operates for those aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified during the registration process, and if we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.
If you believe a minor is using our platform, please let us know at [email protected].
Data Retention Period
okbazi retains your personal information only for as long as necessary to fulfill the following purposes:
- Providing service while your account is active.
- After account closure, financial transaction records are retained for the period required by applicable law.
- Information required for fraud investigations, legal disputes, or regulatory compliance is retained until the relevant matter is resolved.
- If consent given for marketing communications is withdrawn, use of that information for that specific purpose will stop immediately.
Once the retention period ends, information is securely deleted or fully anonymized.
Changes to This Policy
okbazi reserves the right to update this Privacy Policy from time to time. When significant changes are made to the Policy:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified via email or through a notification upon logging in to the platform.
- Re-consent may be required for significant changes.
Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:
24/7 Live Chat
Use our live chat for immediate support in Bengali. Our team is available at any time.
For privacy-related matters: [email protected]